FAQs

Do Capital Bond gift vouchers have an expiry date?

Yes each Capital Bond voucher has an expiry date printed on the front of the voucher. Capital Bonds must be used by their expiry date as they cannot be replaced.

If my purchase is more than the value of my Capital Bond gift voucher/s can I add another form of payment?

Yes you can part pay with your Capital Bonds. When making your purchase make it clear that you wish to pay the remainder by another means such as cash or card.

If my purchase is less than the value of my Capital Bond gift voucher/s, will I receive change?

The general rule is that retailers won’t give change from Capital Bond vouchers. Some retailers may offer change in the form of their own vouchers but this is at the discretion of the retailer.

What happens if I lose my Capital Bond gift vouchers or they are stolen?

Capital Bonds should be treated like cash, they cannot be replaced if lost or stolen. Always keep them in a safe place.

Can Capital Bond gift vouchers be used outside of the UK?

As Capital Bond vouchers are only available in £ Sterling, they can only be used in the UK.

How many denominations of Capital Bond gift vouchers are available?

Capital Bond denominations are available in £1, £5, £10 and £20.

Do any retailers accept Capital Bond gift vouchers online?

No, Capital Bonds cannot be redeemed online.

Can Capital Bond gift vouchers be used to make telephone purchases?

Yes, there are a number of retailers that offer a telephone ordering service, where the goods or services are ordered via telephone and you are requested to send your Capital Bonds by post to complete your purchase. It is recommended that when Capital Bonds are posted they are sent by a secure means such as special delivery. Please see the shopping page for a list of telephone only retailers.

Is there a list of Capital Bond retailers that I can print out?

Yes on the shopping page there is a printable pdf which lists all the retailers in the Capital Bond network.

Can Capital Bond gift vouchers only be spent at high street stores?

There are also selected independent retailers who accept Capital Bonds and these are broken down by region. See the shopping page for more details.

Can Capital Bond gift vouchers be exchanged for other vouchers?

If you haven’t been able to find what you want from the wide choice of Capital Bond retailers, you can exchange your Capital Bonds for one of the single store voucher types we supply, subject to an administration fee. Please see the voucher exchange section.